General Questions

York Hospital's Billing office is here to help!

The following is a list of frequently asked questions. If you do not find the answer you are looking for, please feel free to contact us at 207-361-3669 or toll free, 877-727-9691.

1. When will I receive my hospital bill?
2. When is payment due?
3. How do I receive an itemization of my bill?
4. Does the hospital accept credit card payments?
5. What if I can't pay in full by the due date? Are payment plans available?
6. If I am on a payment plan, what do I do if I receive another bill for another date of service?
7. What address do I send payment to?
8. Does York Hospital accept online payments?
9. I have received a copy of my bill but do not understand the charges.
10. I need help paying my bill. What can I do?
11. How do I obtain an application for your Financial Assistance Programs?
12. Why am I getting calls from Balanced Healthcare Receivables, LLC?
13. Why am I receiving two bills for visiting my physician's office?
14. What's the best way for me to pay my hospital bills?
15. What is a deductible? A co-payment?
16. Who is responsible for paying my bill?
17. What other bills will I receive?
18. Did you bill my correct insurance?
19. What is pending with my insurance?
20. What do I owe?
21. Did you receive my payment?
22. Why didn't my insurance pay?
23. Can I stop receiving a paper statement from York, when I enroll?
24. Can I use the online system and still receive paper statements from York?
25.If I am already enrolled, can I stop receiving a paper statement from York if I want to?


1. When will I receive my hospital bill?

If you have insurance, the bill is sent to them for payment first. After they pay their portion of the bill (which can take 60-90 days - sometimes 120), you will then receive a bill for the portion you owe. If you do not have insurance, you will receive your bill generally 10-15 days after service is rendered.

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2. When is payment due?

Payment is due within 30 days.

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3. How do I receive an itemization of my bill?

We are happy to provide you with an itemization of your bill. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.

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4. Does the hospital accept credit card payments?

Yes, we accept MasterCard, Visa, American Express, and Discover. If you would like to pay by credit card please call 877-727-9691.

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5. What if I can't pay in full by the due date? Are payment plans available?

Yes, we are happy to talk to you about payment plans. Feel free to call us at 207-361-3669 or toll free, 877-727-9691.

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6. If I am on a payment plan, what do I do if I receive another bill for another date of service?

If you are on a payment plan and you receive another bill for another date of service you will need to contact us at 207-361-3669 or toll free, 877-727-9691, to add that bill to your payment plan.

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7.What address do I send payment to?

Make checks payable to York Hospital and send to:

York Hospital Billing Office
PO Box 180
Lewiston, ME 04243

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8. Does York Hospital accept online payments?

Yes, we accept online payments through your bank, and we also have a secure online payment option available. Visit this link: https://yorkhospital.patientcompass.com/ra/

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9. I have received a copy of my bill but do not understand the charges.

We are happy to assist you. Please call 207-361-3669 or toll free, 877-727-9691, Monday-Friday 8am-4:30pm.

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10. I need help paying my bill. What can I do?

Call our Financial Assistance office at 207-351-2398, or 207-351-2389 Monday-Friday 8am-4:30pm.

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11. How do I obtain an application for your Financial Assistance Programs?

Staff are available to talk to you about financial assistance programs at York Hospital. Please call our Financial Assistance office at 207-351-2398, Monday-Friday 8am-4:30pm.

You can download the application here.

Simply print out the application, fill it out and send it back to us (via the contact information on the cover) and we will call you if we have any questions and to let you know if you qualify.

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12. Why am I getting calls from Balanced Healthcare Receivables, LLC?

York Hospital contracts with Balanced Healthcare Receivables (BHR) as a professional third party debt collection agency. You may receive calls from them on our behalf and as our agent if your bill is delinquent and unpaid. As a hospital vendor, BHR follows all privacy laws to protect your medical information. Their toll free number is 866-460-2471 or you can pay your bill on line at www.bhrllc.com/payonline.

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13. Why am I receiving two bills for visiting my physician's office?

York Hospital's physician offices have transitioned to become departments or provider based clinics of the hospital. Under Medicare, if a physician office meets specific regulations the hospital can classify the physician practice as a provider based clinic. Because of this, you will receive two Medicare Summary notices, one from Medicare Part A and one from Medicare Part B. On your statement, you will see both a provider charge and a clinic charge. The clinic charge, or Medicare Part A services, will cover expenses such as nursing and support staff, as well as any medical or technical supplies or equipment and the use of the room. Services, treatments or procedures provided by your doctor or practitioner will be classified as provider charges under Medicare Part B.

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14. What's the best way for me to pay my hospital bills?

When making medical payment decisions, make sure you know:

  • the total costs
  • what your insurance will cover
  • what you will have to pay out-of-pocket
  • what method of payment the hospital accepts
  • if you or your hospital physician's office staff will be completing insurance forms
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15. What is a deductible? A-co-payment

  • A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
  • A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.

    For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
    Once you have this information, there is a number of ways for paying your bill:
  • If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
  • In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.
Make sure that you understand what the hospital requires and what payment options you have.

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16. Who is responsible for paying my bill?

The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid.

If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

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17. What other bill(s) will I receive?

In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.

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18. Did you bill my correct insurance?

To find the answer to this question,
you will need to check your account details.

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19.What is pending with my insurance?

To find the answer to this question,
you will need to check your account details.

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20. What do I owe?

To find the answer to this question,
you will need to check your account details.

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21. Did you receive my payment?

To find the answer to this question,
you will need to check your account details.

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22. Why didn't my insurance pay?

Please contact your insurance directly for this information.

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23. Can I stop receiving a paper statement from York, when I enroll?

Yes. You can make a selection to stop receiving paper statements from York during enrollment. With this option, you will no longer receive paper statements in the mail. You will instead receive e-mails that there is updated information in the system regarding your account.

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24. Can I use the online system and still receive paper statements from York?

Yes. Unless you choose to stop receiving a paper statement from York, you will receive a statement in the mail whenever services are provided to you. You may also continue to use the online system to see account details and make payments.

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25. If I am already enrolled, can I stop receiving a paper statement from York if I want to?

Yes, you can access this choice in the Manage Profile section of your online account. Select the choice to stop the statements from coming to you. You will still receive an e-mail, when there has been an update to your account.

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